Frequently Asked Questions

Yes, BRITISH GEEKS supports Mac users and can help with any computer-related issues on both Macs and PCs.

The time it takes to resolve an issue depends on the complexity of the problem. Our technicians work efficiently to resolve issues as quickly as possible while ensuring quality service.

If our technicians are unable to fix the issue, we offer a 100% money-back guarantee. We strive to provide the best possible service to our customers and will work with you to find a solution.

 We provide cybersecurity solutions, managed IT support, antivirus protection, malware removal, network security, endpoint protection, system optimization, remote technical support, security monitoring, and other technology-related services for individuals and small businesses. 

  Yes. Most services can be provided remotely through secure support tools, allowing our technicians to diagnose and resolve issues without requiring an on-site visit. 

 Yes. We follow strict privacy and security practices. Our technicians only access information necessary to perform the requested service and take reasonable measures to protect your data. 

 No. We are an independent technology services provider and are not affiliated with, endorsed by, authorized by, or acting on behalf of Microsoft, McAfee, Norton, Cisco, or any other third-party software or hardware manufacturer unless explicitly stated. 

 Every customer is assigned a unique Customer ID. Before granting access to your computer, network, or accounts, always ask our representative to verify your Customer ID. If they cannot do so, end the communication immediately and contact us through our official channels. 

 No cybersecurity solution can guarantee 100% protection against all threats. However, our services significantly reduce risks and help improve your overall security posture. 

 Immediately disconnect the device from the internet, avoid entering passwords or sensitive information, and contact our support team as soon as possible for assistance. 

 Built-in security features provide basic protection, but additional security measures may be beneficial depending on your usage, business requirements, and risk exposure. 

 Yes. We provide cybersecurity and IT support solutions for both individual users and small businesses. 

 Response times vary depending on service demand and the nature of the issue. We strive to provide assistance as quickly as possible and prioritize urgent security-related incidents. 

 No. We do not intentionally collect or store customer passwords unless specifically required for a requested service and authorized by the customer. Customers are encouraged to change passwords after support sessions whenever appropriate. 

 We accept various payment methods, which may include credit cards, debit cards, online payment gateways, bank transfers, and other approved payment options. 

 No. Due to the nature of digital services, software installations, security licenses, and technical support, all payments are non-refundable once services have been delivered, activated, or performed. 

 You can contact our support team through the phone number, email address, live chat, or contact form provided on our website. We recommend using only our official communication channels to avoid scams and impersonation attempts.